Returns & Refunds policy

Protecta

At Protecta, we are committed to providing high-quality safety and security products. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

You may request a return within 14 days from the date you receive your order, subject to the following conditions:

• The product must be unused and in the same condition you received it.

• The product must be in its original packaging.

• Proof of purchase (invoice or order number) is required.

• Products that have been installed, used, or damaged due to improper handling are not eligible for return.

To initiate a return, please contact us at:

📧 Email: info@protecta-eg.com
📞 Phone: 01070547757

Our team will guide you through the return process.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or special-order products

• Installed safety equipment

• Items damaged due to misuse or improper installation

• Clearance or final sale items

3. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–14 business days.

• Refunds will be issued via the original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery and provide photos of the issue. We will arrange a replacement or refund as appropriate.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the product was incorrect or defective.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Contact Us

If you have any questions about this Returns & Refunds Policy, please contact:

Protecta
📧 info@protecta-eg.com
📞 01070547757